Shipping Policy

At Lammerce, we are committed to delivering your orders quickly, securely, and with full transparency. Please review the details below regarding our shipping process, delivery timelines, and customer responsibilities.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Orders placed after 2:00 PM (EET) will be processed on the next business day.
Once your order is placed, you will receive an order confirmation email.
After shipment, a tracking number will be provided via email.

Note: Delays may occur due to stock availability, high demand, or verification issues. In such cases, our support team will notify you promptly.

2. Shipping Methods & Delivery Time

We currently offer shipping across Romania and selected international destinations.

🇷🇴 Romania (Domestic Shipping)

Delivery Time: 1–3 business days
Courier: Local courier services (e.g., Fan Courier, Sameday, etc.)

🌍 International Shipping

Delivery Time: 5–12 business days (depending on destination)
Courier: DHL / EMS / Standard International Shipping

Shipping times may vary due to customs clearance or external factors beyond our control.

3. Order Cancellation & Modification

To cancel or modify an order, please contact us as soon as possible with your order number.
Orders cannot be canceled or modified once shipped.
If incorrect information is provided (e.g., wrong address), changes may not be possible after processing.
Additional items cannot be added to an existing order; a new order must be placed.

4. Order Tracking

Once shipped, you will receive a tracking number via email.
Tracking updates may take up to 24–48 hours to appear.
You can track your order through the courier’s official website.

5. Shipping Fees

Shipping costs are calculated at checkout based on your location.
Free shipping promotions may apply during special campaigns.

6. Customs, Duties & Taxes

Orders shipped outside Romania may be subject to customs duties, taxes, or import fees.
These charges are determined by your local authorities and are the responsibility of the customer.
Lammerce is not responsible for delays caused by customs clearance.

7. Failed Delivery & Returned Packages

Incorrect Address / Customer Error

If a package is returned due to incorrect address or failure to receive, re-shipping fees will apply.
Refunds are not guaranteed in such cases.

Courier Issues

If delivery fails due to courier error, please contact us. We will investigate and assist accordingly.

8. Delayed or Missing Orders

If your order is delayed beyond the estimated timeframe, please contact our support team.
We will investigate and provide a resolution as quickly as possible.

9. Shipping Restrictions

Some products or regions may have shipping limitations due to logistics or legal restrictions.
If your location is not available at checkout, please contact us for assistance.