Refund & Return Policy

At Lammerce, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a transparent and straightforward return and refund process.

1. Return Eligibility

You may return products within 30 days of receiving your order.
Items must be:
- Unused
- Unopened
- In their original packaging
Only products purchased directly from the Lammerce website are eligible.
Any gifts, bundles, or promotional items received with your order must also be returned.

2. Return Shipping & Fees

Customers are responsible for all return shipping costs.
Original shipping charges are non-refundable.
We strongly recommend using a trackable shipping method, as Lammerce is not responsible for lost return shipments.

3. Damaged or Defective Products

If you receive a damaged or defective item:

Please contact us within 7 days of delivery.
Provide:
- Your full name
- Order number
- Clear photos or videos of the issue

Once verified, we will offer:

A replacement, or
A full refund (based on your preference and product availability)

4. Missing or Lost Packages

If your package is marked as delivered but not received:

First, contact your local courier/postal service.
If the package is confirmed lost:
- Contact us with proof of communication with the courier
- We will arrange a reshipment or refund

Note: Lammerce is not responsible for lost packages due to incorrect shipping details provided by the customer.

5. Returned to Sender (RTS)

If your package is returned due to:

Incorrect shipping address
Failure to receive or collect the package
Customs issues

Then:

Refunds will not be issued in such cases.
We can resend your order, but additional shipping fees will apply.

6. Order Cancellation

Orders can be canceled before shipment.
Once shipped, cancellation is no longer possible.

To request cancellation, please contact us with:

Full Name
Order Number
Email Address used at checkout

Subject line: “Order Cancellation Request.”

7. Refund Processing Time

Returns typically arrive within 5–7 business days.
After inspection, refunds are processed to your original payment method.
It may take an additional 4–7 business days for the refund to appear in your account, depending on your bank or payment provider.